Returns & Exchanges

At Shelter Skin, your skin's health is our priority, which is why we offer a 30-day satisfaction guarantee on all our dermatologically tested formulations. If a product isn't the right fit for your routine, we are happy to facilitate a return or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Securely

  Place the items in their original packaging, ensuring the bottles are tightly sealed and protected to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.