Frequently Asked Questions
Everything you need to know about your Shelter Skin journey.
Are Shelter Skin products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive and reactive skin.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Absolutely. Shelter Skin is committed to ethical beauty; we never test on animals and all of our ingredients are 100% vegan-friendly.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.